Route Service Manager - UniFirst

UniFirst•Norfolk, VA

81d•$59,235 - $82,271

About The Position

UniFirst is seeking a Route Service Manager to recruit and lead Route Service Supervisors and Route Service Representatives serving a range of customers, from small family-owned businesses to major corporate locations. The role focuses on customer satisfaction, account growth, and profitability for the assigned location. The manager oversees the recruiting, training, and development of the route service team, builds customer relationships, and works with location management to deliver customer service and product programs. The position also negotiates customer contract renewals. UniFirst describes a family-oriented culture, training and career development opportunities, and no nights or weekends.

Requirements

High school diploma or GED.
Prior customer service experience.
Ability to problem-solve and handle a variety of customer service situations.
Ability to negotiate, train, coach, and lead a team.
Strong computer proficiency, including MS Office.
Excellent verbal and written communication skills.
Must be at least 21 years of age.
Valid non-commercial driver's license in the state of residence.
Must meet pre-employment DOT physical requirements.
Physically capable of lifting up to 50 pounds.
Individuals driving personal vehicles for business purposes must comply with UniFirst's minimum auto insurance requirements.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Recruit, train, and develop Route Service Representatives and Route Service Supervisors.
Build strong customer relationships and improve the team's customer satisfaction performance.
Collaborate with the location management team to provide customer service and product programs.
Negotiate customer contract renewals.
Lead and support team members as they develop in their roles.
Seek ways to increase profitability and customer satisfaction at the location.