Route Service Manager - UniFirst
About The Position
UniFirst is seeking a Route Service Manager to recruit and lead Route Service Supervisors and Route Service Representatives who serve multiple customers each day, from small family-owned businesses to major corporate locations. The manager will focus on customer satisfaction, account growth, and profitability for their location. The role includes overseeing the team's recruiting, training, and development; building customer relationships; working with location management to provide strong customer service and product programs; and negotiating customer contract renewals. The ideal candidate is business savvy, results-driven, supportive of their team, and able to identify ways to grow profit and customer satisfaction. UniFirst describes its culture as family-oriented and diverse, and promotes training, career development, and mobility into other leadership roles. The company notes that the role has no nights or weekends.
Requirements
- High school diploma or GED.
- Prior customer service experience.
- Ability to solve problems and handle a variety of customer-service situations.
- Ability to negotiate, train, coach, and lead a team.
- Strong computer proficiency, including MS Office.
- Excellent verbal and written communication skills.
- Must be 21 years of age.
- Valid non-commercial driver's license in the state of residence.
- Must meet pre-employment DOT physical requirements.
- Physically capable of lifting up to 50 pounds.
- Individuals who drive personal vehicles for business purposes must comply with UniFirst's minimum auto-insurance requirements.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Oversee recruiting, training, and development of Route Service Representatives and Route Service Supervisors.
- Build strong relationships with customers and improve the team's customer-satisfaction performance.
- Collaborate with the location management team to provide customer service and product programs.
- Negotiate customer contract renewals.
- Support and coach team members as they develop in their roles.
- Help increase location profitability and customer satisfaction.
Benefits
- 401K with Company Match
- Profit Sharing
- Health Insurance
- Employee Assistance Program
- Life Insurance
- Paid Time Off
- Direct Payroll Deposit
- Tuition Reimbursement
- 30% Employee Discount
- Employee Referral Bonuses
- Training and career development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
