Route Sales Representative 4 10 Hourly - Draft

Alsco•Albuquerque, NM

About The Position

The Route Sales Representative supports the Service Departments in meeting customer needs through up-selling, cross-selling, and excellent customer service. The role involves building customer relationships, managing route accounts, handling service-related tasks and payments, and serving as a reliable relief driver. This position reports to the District Manager. The work includes daily travel and vehicle operation on public roads, visits to customer locations, and work in loading areas, service centers, depots, and indoor and outdoor areas of industrial laundry facilities. The role requires lifting up to 75 pounds and moving loaded carts up to 500 pounds. Classification is exempt for commission and non-exempt for hourly.

Requirements

Have and maintain a valid driver's license; CDL when applicable.
Be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have excellent verbal and written communication skills in English and be able to comprehend and follow directions.
Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
Accurately recognize colors and sizes.
Be able to stoop, pull, push, reach overhead, lift up to 75 pounds, and move loaded carts up to 500 pounds.
Be able to travel daily and operate vehicles on public roads.

Responsibilities

Prospect and engage new customers on assigned routes and refer qualified leads to the Sales Department.
Provide outstanding customer service to build loyalty and strong customer relationships.
Communicate with decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Handle customer payments, credits, and change orders accurately.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales Consultants.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load and unload products and move carts up to 500 pounds.
Ensure compliance with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a relief driver.
Support other service team members where required.