Route Relief Utility Driver

Alsco•Longview, TX

About The Position

The Route Relief Utility Driver supports Alsco Uniforms' Service Departments in meeting customer needs through excellent customer service, up-selling, and cross-selling. The role reports directly to the District Manager and provides reliable route coverage to service teams. The driver delivers products and collects soiled linens on assigned routes, maintains customer relationships, resolves service concerns, and follows service procedures for installations, deliveries, and account management. The position also involves accurate inventory and account recordkeeping, processing customer payments and service changes, identifying sales opportunities, and maintaining vehicle safety and cleanliness. Employment is contingent upon successful completion of background and safety-sensitive drug screening.

Requirements

Have and maintain a valid driver's license and a CDL when applicable.
Be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have excellent verbal and written communication skills in English and be able to comprehend and follow directions.
Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
Accurately recognize colors and sizes.
Be able to stoop, pull, push, reach overhead, lift up to 75 lbs., and move loaded carts weighing up to 500 lbs.
Operate vehicles daily on public roads and in and out of customer locations, industrial laundry facility loading areas, service centers, or depots.

Responsibilities

Deliver products and pick up soiled linens on assigned routes safely and on time.
Provide outstanding customer service to build loyalty and strong relationships.
Communicate with customer decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Handle customer payments, credits, and change orders accurately.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load and unload products and move carts weighing up to 500 lbs.; lift up to 75 lbs.
Ensure compliance with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams and support other service team members where required.