Route Relief Utility Driver

Alsco Uniforms•San Antonio, TX

28d

About The Position

The Route Relief/Utility RSR supports the Service Department in meeting customer needs through up-selling and cross-selling while providing superior customer service. The primary duties are covering routes and performing related service tasks as needed. The position reports to the District Manager. The employee performs Route Sales Representative responsibilities, learns and supports all routes, and runs routes to cover holidays, vacations, or vacancies. When not assigned to a route, the employee may assist with rush deliveries, renewals, audits, training, and other assigned tasks. The role includes soliciting customers, promoting Alsco services and products, maintaining customer relationships and account inventories, processing payments and paperwork, and ensuring timely deliveries and pickups. The employee safely operates and maintains a delivery vehicle, follows applicable laws and company procedures, and returns soiled textiles to the facility receiving area. Daily travel is by delivery vehicle within a route. Work occurs on public roads, at customer locations, and in indoor and outdoor areas of an industrial laundry facility, service center, or depot. Physical activities include sitting, grasping, driving, stooping, kneeling, reaching overhead, moving carts up to 500 pounds, lifting up to 75 pounds, standing, walking, writing, speaking, and hearing.

Requirements

Have and maintain a valid driver's license; a CDL is required when applicable.
Be at least 21 years old.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have at least one year of verifiable safe and successful driving experience and demonstrate excellent vehicle-operating skills.
Demonstrate excellent customer service and route sales skills.
Have excellent verbal and written communication skills in English, the ability to understand and follow directions, good time-management skills, and the ability to work as a team player.
Recognize product colors, sizes, and types, and count, add, and subtract accurately.
Have a high school education or similar experience and a qualified driver's license.

Responsibilities

Perform all responsibilities of a Route Sales Representative and related tasks.
Learn and support all routes, covering routes as needed for holidays, vacations, or other vacancies.
Assist with rush deliveries, renewals, audits, training, and other assigned tasks when not working a route.
Solicit new customers; up-sell, cross-sell, and sample service and product lines; and support a profitable product mix.
Participate in promotions, contests, training, and audits.
Follow company procedures for new customers, customer needs, and service.
Build customer loyalty and provide outstanding service by communicating openly, educating customers, and proactively resolving concerns with supervision.
Safely operate a delivery vehicle in accordance with laws and company policy; keep it clean and conduct regular inspections.
Process customer payments and keep route paperwork current.
Make timely and accurate deliveries of textile loads, pick up soiled textiles, maintain account inventories, and service facility maintenance products.
Monitor and report competitive activity and keep service agreements current and renewed.
Unload soiled textiles in the facility receiving area after returning from a route.
Prepare route paperwork accurately and follow check-in procedures.
Follow written and verbal instructions and perform other assigned tasks.
Support other service personnel as directed by supervision.