Route Relief Utility Driver

Alsco Uniforms•Brownsville, FL

21d•Onsite

About The Position

The Route Relief/Utility RSR supports the Service Department in meeting customer needs through up-selling and cross-selling and by providing superior customer service. The main duties are to cover routes and perform service-related tasks as required. The position reports to the District Manager. The role performs Route Sales Representative responsibilities and related tasks, learns and supports all routes, and covers routes for holidays, vacations, and other vacancies. When not assigned to a route, the employee assists with rush deliveries, renewals, audits, training, and other tasks assigned by supervision. The employee solicits customers, promotes products and services, supports sales promotions, and works to maintain customer loyalty and service agreements. The position involves safely operating and inspecting a delivery vehicle, making timely and accurate deliveries and pickups, maintaining account inventories, handling customer payments, completing route paperwork and check-in procedures, and unloading soiled textiles at the facility. The employee follows company policies and instructions, communicates with customers and supervision, and supports other service personnel as needed. The role requires daily travel by delivery vehicle on a route. Work takes place on public roads, at customer locations, in loading areas of industrial laundry facilities, service centers, or depots, and in indoor and outdoor areas of a typical industrial facility. Physical activities include sitting, grasping, driving, stooping, kneeling, reaching overhead, moving carts up to 500 pounds, lifting up to 75 pounds, standing, walking, writing, speaking, and hearing. Employment is contingent upon successful completion of background and safety-sensitive drug screening. Alsco Uniforms is an Equal Employment Opportunity Employer.

Requirements

Have and maintain a valid driver's license and a CDL when applicable; be at least 21 years old.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Demonstrate excellent vehicle operation skills and have at least one year of verifiable safe and successful driving experience.
Demonstrate excellent customer service and route sales skills.
Have excellent verbal and written communication skills in English, the ability to comprehend and follow directions, good time-management skills, and the ability to work as a team player.
Recognize product colors, sizes, and types and accurately count, add, and subtract.
High school graduation or similar experience; qualified driver's license.

Responsibilities

Perform Route Sales Representative responsibilities and related tasks.
Learn and support all routes; cover routes for holidays, vacations, and other vacancies.
When not on a route, assist with rush deliveries, renewals, audits, training, and other tasks assigned by supervision.
Solicit new customers and up-sell, cross-sell, and sample products or services to ensure a profitable product mix.
Participate in promotions, contests, training, and audits.
Follow company policies and procedures for new customers, customer needs, and service.
Build customer relationships, communicate openly, educate customers, and proactively resolve concerns in cooperation with supervision.
Safely operate delivery vehicles in accordance with applicable laws and company policy; maintain vehicle cleanliness and perform regular inspections.
Handle and process customer payments and keep route paperwork current.
Make timely and correct deliveries of complete textile loads, pick up soiled textiles, maintain proper account inventories, and service facility maintenance products.
Monitor and report competitive activity and keep service agreements current and renewed.
Return from routes and offload soiled textiles in the facility receiving area.
Accurately prepare route paperwork and follow check-in procedures.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Support other service personnel as required by supervision.