Route Relief Utility Driver - Sterling, VA

Alsco Uniforms•Sterling, VA

11d•Onsite

About The Position

The Route Relief/Utility Route Service Representative supports the Service Department in meeting customer needs through sales and superior customer service. The primary duties are covering routes and performing other service-related tasks as needed. This role reports to the District Manager. The position covers routes during holidays, vacations, and other vacancies, and may assist with rush deliveries, renewals, audits, training, and other assigned tasks when not on a route. The driver serves customers by delivering and picking up textile products, maintaining account inventories, handling payments and route paperwork, and building customer relationships. The role also includes sales activities, vehicle operation and inspections, and supporting other service personnel as directed.

Requirements

Hold and maintain a valid driver's license; a CDL is required when applicable, and the driver must be at least 21 years old.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have verifiable experience of at least one year driving safely and successfully, with excellent vehicle-operation skills.
Demonstrate excellent customer-service and route-sales skills.
Have excellent verbal and written communication skills in English, ability to comprehend and follow directions, good time-management skills, and ability to work as a team player.
Recognize product colors, sizes, and types, and accurately count, add, and subtract.
High school graduation or similar experience; qualified driver's license.

Responsibilities

Perform the responsibilities of a Route Sales Representative and related tasks.
Learn and support all routes, covering them as needed for holidays, vacations, or other vacancies.
Assist with rush deliveries, renewals, audits, training, and other assigned tasks when not on a route.
Solicit new customers and promote, up-sell, cross-sell, and sample service and product lines to support a profitable product mix.
Participate in promotions, contests, training, and audits.
Follow company procedures for new customers, customer needs, and service delivery.
Build customer loyalty through strong service, communication, customer education, and proactive resolution of concerns in coordination with supervision.
Safely operate a delivery vehicle in compliance with applicable laws and company policy; keep it clean and perform regular inspections.
Process customer payments and maintain current route paperwork.
Make timely, accurate deliveries of textile loads, pick up soiled textiles, maintain account inventories, and service facility maintenance products.
Monitor and report competitive activity and keep service agreements current and renewed.
Unload soiled textiles in the facility receiving area after returning from routes.
Prepare route paperwork accurately and follow check-in procedures.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Support other service personnel as required by supervision.