Route Relief Utility Driver

Alsco Uniforms•San Francisco, CA

18d

About The Position

The Route Relief Utility Driver supports the Service Departments in meeting customer needs through up-selling, cross-selling, and excellent customer service. The role delivers products and picks up soiled linens on assigned routes, while supporting service teams as a reliable relief driver. It reports directly to the District Manager. The driver builds customer loyalty, communicates with decision-makers, resolves service concerns, follows service procedures, maintains accurate records and inventories, handles payments and account changes, and identifies opportunities to promote services and products. The role also includes vehicle inspections, truck cleanliness, product handling, and compliance with company and safety policies. The position involves daily vehicle operation on public roads and in customer locations, industrial laundry facilities, service centers, and depots, including indoor and outdoor areas. Physical requirements include recognizing colors and sizes, stooping, pulling, pushing, reaching overhead, lifting up to 75 pounds, and moving loaded carts up to 500 pounds. Employment is contingent on successful completion of background and safety-sensitive drug screening.

Requirements

Have and maintain a valid Driver's License, with a CDL when applicable, and be at least 21 years old.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have excellent verbal and written communication skills in English and the ability to comprehend and follow directions.
Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
Accurately recognize colors and sizes.
Be able to stoop, pull, push, reach overhead, lift up to 75 pounds, and move loaded carts up to 500 pounds.
Complete background and safety-sensitive drug screening successfully as a condition of employment.

Responsibilities

Deliver products and pick up soiled linens on assigned routes safely and on time.
Provide outstanding customer service to build loyalty and strong relationships.
Communicate with decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Handle customer payments, credits, and change orders accurately.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load and unload products, move carts up to 500 pounds, and lift up to 75 pounds.
Ensure compliance with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a reliable relief driver.
Support other service team members where required.