Route Relief Utility Driver

Alsco Uniforms•Medford, OR

27d

About The Position

The Route Relief Utility Driver supports the Service Departments in meeting customer needs through up-selling, cross-selling, and excellent customer service. The position reports directly to the District Manager. The driver delivers products and picks up soiled linens on assigned routes, supports service and account management activities, and works with service, sales, and operations teams as a reliable relief driver. The role involves daily vehicle operation on public roads and work in customer locations and industrial laundry facilities, service centers, or depots.

Requirements

Have and maintain a valid Driver's License, with a CDL when applicable, and be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Excellent verbal and written communication skills in English, and ability to comprehend and follow direction.
Two years of relevant experience in sales, customer service, delivery, or public-facing work.
Accurately recognize colors and sizes.
Ability to stoop, pull, push, reach overhead, lift up to 75 lbs., and move loaded carts up to 500 lbs.

Responsibilities

Deliver products and pick up soiled linens on assigned routes safely and on time.
Provide outstanding customer service to build loyalty and strong relationships.
Communicate with decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Handle customer payments, credits, and change orders accurately.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load and unload products, move carts up to 500 lbs., and lift up to 75 lbs.
Ensure compliance with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a reliable relief driver.
Support other service team members where required.