Route Relief Utility Driver

Alsco•San Francisco, CA

17d

About The Position

The Route Relief Utility Driver supports the Service Departments in meeting customer needs through up-selling, cross-selling, and excellent customer service. The position reports directly to the District Manager and serves as a reliable relief driver in collaboration with service, sales, and operations teams. The role involves safely and punctually delivering products and picking up soiled linens on assigned routes, maintaining customer relationships, managing account information and transactions, and complying with company policies and safety standards. The driver operates vehicles on public roads and at customer locations, industrial laundry facilities, service centers, and depots. Duties include loading and unloading products, moving carts weighing up to 500 pounds, and lifting up to 75 pounds. Candidates must be at least 21 years old, maintain a valid driver's license and a satisfactory driving record, and have two years of relevant experience in sales, customer service, delivery, or other public-facing work. Alsco Uniforms describes itself as a global uniform and linen rental company serving more than 350,000 customers across 13 countries. Employment is contingent upon successful completion of background and safety-sensitive drug screening. Benefits may vary for positions covered by a collective bargaining agreement.

Requirements

Have and maintain a valid driver's license; CDL when applicable.
Be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have excellent verbal and written communication skills in English.
Comprehend and follow directions.
Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
Accurately recognize colors and sizes.
Be able to stoop, pull, push, reach overhead, lift up to 75 pounds, and move loaded carts up to 500 pounds.

Responsibilities

Deliver products and pick up soiled linens on assigned routes safely and on time.
Provide outstanding customer service to build loyalty and strong relationships.
Communicate with decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Handle customer payments, credits, and change orders accurately.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load and unload products and move carts weighing up to 500 pounds; lift up to 75 pounds.
Ensure compliance with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a reliable relief driver.
Support other service team members where required.