Route Relief Utility Driver - Tampa

Alsco Uniforms•Tampa, FL

20d•Onsite

About The Position

The Route Relief/Utility RSR supports the Service Department in meeting customer needs through up-selling, cross-selling, and superior customer service. The main duties are covering routes and performing service-related tasks as required. The position reports to the District Manager. The role performs Route Sales Representative responsibilities and supports routes as needed for holidays, vacations, or other vacancies. When not covering a route, the employee may assist with rush deliveries, renewals, audits, training, and other assigned tasks. The position includes customer sales and service, delivery and pickup of textiles and facility maintenance products, maintaining customer inventories, processing payments, and completing route paperwork. The driver safely operates and inspects a delivery vehicle, maintains customer relationships, resolves concerns with supervision, monitors competitive activity, and returns soiled textiles to the facility. Daily travel is by delivery vehicle within a route. Work takes place on public roads, at customer locations, and in industrial laundry facilities, service centers, or depots, including indoor and outdoor areas.

Requirements

Have and maintain a valid driver's license; CDL when applicable; and be at least 21 years old.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Demonstrate excellent vehicle operation skills and have at least one year of verifiable safe and successful driving experience.
Demonstrate excellent customer service and route sales skills.
Have excellent verbal and written communication skills in English, the ability to comprehend and follow directions, good time management skills, and the ability to work as a team player.
Recognize product colors, sizes, and types, and count, add, and subtract accurately.
High school graduation or similar experience; qualified driver's license.

Responsibilities

Perform all responsibilities of a Route Sales Representative and related tasks.
Learn and support all routes, covering routes as needed for holidays, vacations, or other vacancies.
When not on a route, assist with rush deliveries, renewals, audits, training, and other assigned tasks.
Solicit new customers; up-sell, cross-sell, and sample service or product lines; and ensure a profitable product mix.
Participate in promotions, contests, training, and audits.
Follow company policies and procedures for new customers, customer needs, and service.
Build customer relationships, communicate openly, educate customers, ensure customer loyalty, provide outstanding service, and proactively resolve concerns in cooperation with supervision.
Safely operate a delivery vehicle in accordance with applicable laws and company policy; keep the vehicle clean and conduct regular inspections.
Handle and process customer payments and keep route paperwork current.
Deliver complete textile loads on time and correctly, pick up soiled textiles, maintain proper account inventories, and service facility maintenance products.
Monitor and report competitive activity and keep service agreements current and renewed.
Return from routes and offload soiled textiles in the facility receiving area.
Prepare route paperwork accurately and follow check-in procedures.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Support other service personnel as required by supervision.