Route Relief Utility Driver

Alsco•Spokane, WA

13d

About The Position

The Route Relief/Utility RSR supports the Service Department in meeting customer needs through upselling and cross-selling while providing superior customer service. The primary duties are covering routes and completing service-related tasks as needed. When not covering a route, the employee may assist with rush deliveries, renewals, audits, training, and other tasks assigned by supervision. The position reports to the District Manager.

Requirements

Have and maintain a valid driver's license, and a CDL when applicable; be at least 21 years old.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have excellent vehicle-operation skills and at least one year of verifiable safe and successful driving experience.
Demonstrate excellent customer service and route sales skills.
Have excellent verbal and written English communication skills, ability to understand and follow directions, good time-management skills, and the ability to work as a team player.
Be able to recognize product colors, sizes, and types and accurately count, add, and subtract.
High school graduation or similar experience; qualified driver's license.

Responsibilities

Perform the responsibilities of a Route Sales Representative and related tasks.
Learn and support all routes, covering routes as needed for holidays, vacations, or other vacancies.
Assist with rush deliveries, renewals, audits, training, and other assigned tasks when not on a route.
Solicit new customers and upsell, cross-sell, and sample service or product lines to ensure a profitable product mix.
Participate in promotions, contests, training, and audits.
Follow company policies and procedures for new customers, customer needs, and service.
Build customer loyalty and provide outstanding service by communicating, educating customers, and proactively resolving concerns with supervision.
Safely operate and maintain a delivery vehicle, follow applicable laws and company policies, keep the vehicle clean, and conduct regular inspections.
Process customer payments and keep route paperwork current.
Deliver complete textile loads accurately and on time, pick up soiled textiles, maintain account inventories, and service facility maintenance products.
Monitor and report competitive activity and keep service agreements current and renewed.
Return from routes and unload soiled textiles in the facility receiving area.
Prepare route paperwork accurately and follow check-in procedures.
Follow written and verbal instructions and perform other assigned tasks.
Support other service personnel as required by supervision.