Route Relief Utility Driver - Tampa

Alsco•Tampa, FL

19d

About The Position

Alsco Uniforms is seeking a Route Relief/Utility Route Service Representative to support the Service Department in meeting customer needs through superior customer service and up-selling/cross-selling. The role primarily covers routes and performs service-related tasks as needed, reporting to the District Manager. The employee learns and supports all routes, covering holidays, vacations, and other vacancies. When not covering a route, the employee assists with rush deliveries, renewals, audits, training, and other assigned tasks. The position involves servicing customer accounts, soliciting new customers, maintaining relationships and service agreements, handling payments and route paperwork, and ensuring accurate and timely delivery and pickup of textile and facility-maintenance products. The employee safely operates and maintains a delivery vehicle, completes inspections, and unloads soiled textiles at the facility. Daily travel is by delivery vehicle within an assigned route. Work takes place on public roads, at customer locations, in loading areas, and in indoor and outdoor areas of an industrial laundry facility, service center, or depot. Alsco Uniforms describes its full-time employee benefits as including a 401(k) plan with company match; medical, dental, and vision coverage; FSA/HSA; life and disability insurance; vacation, sick time, and holidays; a choice of Global Cash Card or direct deposit; career advancement; learning and development opportunities; and an inclusive and diverse team environment. Benefits may vary for positions covered by a collective bargaining agreement.

Requirements

Have and maintain a valid driver's license, and a CDL when applicable; be at least 21 years old.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have verifiable experience of at least one year of safe and successful driving.
Demonstrate excellent vehicle-operation skills.
Demonstrate excellent customer-service and route-sales skills.
Have excellent verbal and written communication skills in English; comprehend and follow directions; demonstrate good time-management skills and be a team player.
Recognize product colors, sizes, and types, and count, add, and subtract accurately.
High school graduation or similar experience.
Qualified driver's license.

Responsibilities

Perform Route Sales Representative responsibilities and related tasks.
Learn and support all routes, covering routes as needed for holidays, vacations, and other vacancies.
When not on a route, assist with rush deliveries, renewals, audits, training, and other tasks assigned by supervision.
Solicit new customers; up-sell, cross-sell, and sample service or product lines; and ensure a profitable product mix.
Participate in promotions, contests, training, and audits.
Follow company policies and procedures for new customers, customer needs, and service.
Build customer loyalty and provide outstanding customer service by communicating openly, educating customers, and proactively resolving concerns in cooperation with supervision.
Safely operate a delivery vehicle in accordance with applicable laws and company policy; maintain vehicle cleanliness and perform regular inspections.
Handle and process customer payments and keep route paperwork current.
Make timely and accurate deliveries of complete textile loads, pick up soiled textiles, and maintain proper account inventories.
Service facility-maintenance products.
Monitor and report competitive activity and keep service agreements current and renewed.
Return from routes and offload soiled textiles in the facility receiving area.
Accurately prepare route paperwork and follow check-in procedures.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Support other service personnel as required by supervision.