Route Relief Utility Driver

Alsco•Waco, TX

18d

About The Position

The Route Relief/Utility RSR supports Alsco Uniforms’ Service Department in meeting customer needs through sales support and superior customer service. The role covers routes and performs other service-related tasks as needed, reporting to the District Manager. Drivers may cover routes for holidays, vacations, or other vacancies, and assist with rush deliveries, renewals, audits, training, and additional assigned work when not on a route. The position requires daily travel by delivery vehicle within a route and work in customer locations and industrial laundry facilities.

Requirements

Hold and maintain a valid driver’s license, and a CDL when applicable; be at least 21 years old.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have verifiable experience of at least one year of safe and successful driving and demonstrate excellent vehicle operation skills.
Demonstrate excellent customer service and route sales skills.
Have excellent verbal and written communication skills in English, comprehend and follow directions, manage time well, and work as a team player.
Recognize product colors, sizes, and types, and accurately count, add, and subtract.
High school graduation or similar experience; qualified driver’s license.

Responsibilities

Perform the responsibilities of a Route Sales Representative and related tasks.
Learn and support all routes, covering routes for holidays, vacations, and other vacancies.
Assist with rush deliveries, renewals, audits, training, and other assigned tasks when not on a route.
Solicit new customers and up-sell, cross-sell, and sample company services and products to support a profitable product mix.
Participate in promotions, contests, training, and audits.
Follow company policies and procedures for new customers, customer needs, and service.
Build customer loyalty and provide outstanding service by communicating, educating customers, and proactively resolving concerns with supervision.
Safely operate and maintain a delivery vehicle, including keeping it clean and performing regular inspections.
Handle and process customer payments and keep route paperwork current.
Make timely and accurate deliveries of textile loads, pick up soiled textiles, maintain account inventories, and service facility maintenance products.
Monitor and report competitive activity and keep service agreements current and renewed.
Unload soiled textiles in the facility receiving area after returning from routes.
Prepare route paperwork accurately and follow check-in procedures.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Support other service personnel as required by supervision.