Route Coverage Specialist - UniFirst

UniFirst•Medley, FL

11d

About The Position

UniFirst is an international garment services company employing more than 16,000 team partners and serving 300,000 business customer locations across the U.S., Canada, and Europe. The Route Coverage Specialist is a key service professional who covers delivery routes when Route Service Representatives are unavailable. After training on multiple routes, the specialist helps ensure customers receive seamless, dependable service. This dynamic, fast-paced role involves learning route and customer-specific requirements, delivering garments and other products, collecting used items, resolving customer requests, and maintaining accurate invoices and inventory records. The specialist also supports account installations, route assistance and rerouting, collections, and opportunities to upsell. The position requires independent work, effective collaboration, strong customer service, adaptability, and adherence to safety requirements.

Requirements

Be at least 21 years old.
Have a valid driver's license, a clean driving record, and reliable transportation.
Meet Department of Transportation requirements, including a physical exam.
Have a high school diploma, GED, or military service.
Be able to work independently while maintaining a team-oriented mindset and providing excellent customer service.
Be comfortable using and learning new technologies.
Be able to lift, carry, and push up to 50 pounds and remain on your feet for extended periods.
Demonstrate time management, adaptability, a customer-centric mindset, and collaboration.

Nice To Haves

Prior experience in customer service, route sales, or delivery.

Responsibilities

Learn multiple delivery routes and customer-specific requirements to provide consistent service.
Safely load, transport, and unload clean garments, flat goods, and other products for customers along established routes.
Collect and secure used or soiled garments and products for return, providing timely and accurate service.
Provide excellent customer service through positive interactions and clear communication.
Independently resolve customer requests using problem-solving skills to support satisfaction and loyalty.
Accurately manage invoices, conduct inventory audits, and maintain the safety and appearance of the vehicle.
Follow traffic laws, safety standards, and company policies.
Collaborate with Service and Management Teams to support new account installations, assist Route Service Representatives, contribute to rerouting efforts, and handle collections.
Identify opportunities to upsell and strengthen customer relationships.
Share customer feedback and potential solutions with location leadership.
Stay informed about competitor activity in the local market.