Route Coverage Specialist - UniFirst

UniFirst•Wichita, KS

About The Position

UniFirst is hiring a Route Coverage Specialist to cover delivery routes when Route Service Representatives (RSRs) are unavailable. The specialist learns multiple routes and customer-specific requirements to provide consistent service. The role involves safely transporting and delivering clean garments, flat goods, and other products, and collecting used or soiled products for return. The specialist provides customer service, resolves requests, manages invoices and inventory audits, and maintains vehicle safety and appearance. They follow traffic laws, safety standards, DOT requirements, and company policies. In coordination with Service and Management Teams, they support new account installations, assist RSRs, contribute to rerouting and collections, and may upsell. They also share customer feedback and potential solutions with location leadership and monitor local competitor activity. The job offers varied routes, independent work, and collaboration across Service, Production, Sales, and Office departments.

Requirements

Be at least 21 years old.
Have a valid driver’s license, a clean driving record, and reliable transportation.
Meet Department of Transportation (DOT) requirements, including a physical exam.
Have a high school diploma, GED, or military service.
Have strong customer service skills and be able to work independently while maintaining a team-oriented mindset.
Be comfortable using and learning new technologies.
Be able to lift, carry, and push up to 50 lbs. and remain on your feet for extended periods.

Nice To Haves

Prior experience in customer service, route sales, or delivery.

Responsibilities

Learn multiple routes and customer-specific details to provide consistent service.
Safely load, transport, and unload clean garments, flat goods, and other products for customers on established routes.
Collect and secure used or soiled garments and products for return.
Provide high-quality customer service through positive interactions and clear communication.
Resolve customer requests independently to support satisfaction and loyalty.
Manage invoices accurately, conduct inventory audits, and maintain vehicle safety and appearance.
Follow traffic laws, safety standards, DOT requirements, and company policies.
Collaborate with Service and Management Teams on new account installations, route assistance, rerouting efforts, and collections.
Identify opportunities to upsell and strengthen customer relationships.
Share customer feedback and potential solutions with location leadership.
Stay informed about competitor activity in the local market.