Route Coverage Specialist - UniFirst

UniFirst•Jacksonville, FL

12d

About The Position

The Route Coverage Specialist provides customer service by covering delivery routes when Route Service Representatives (RSRs) are unavailable. The role requires learning multiple routes and customer-specific details to maintain seamless service. It involves independently delivering and collecting garments and other products, responding to customer needs, and supporting route operations alongside service, management, production, sales, and office teams. This is a varied, fast-paced position for someone adaptable and comfortable working independently. The specialist also supports account installations, route assistance and rerouting, collections, and opportunities to upsell. The role includes communicating customer feedback and possible solutions to location leadership and staying informed about local competitor activity.

Requirements

At least 21 years old.
Valid driver's license, clean driving record, and reliable transportation.
Meet Department of Transportation (DOT) requirements, including a physical exam.
High school diploma, GED, or military service.
Strong customer service skills and the ability to work independently while maintaining a team-oriented mindset.
Comfortable using and learning new technologies.
Able to lift, carry, and push up to 50 pounds and remain on their feet for extended periods.

Nice To Haves

Prior experience in customer service, route sales, or delivery.

Responsibilities

Learn multiple routes and the customer-specific details needed to serve them.
Safely load, transport, and unload clean garments, flat goods, and other products for customers.
Collect and secure used or soiled garments and products for return, providing timely and accurate service.
Provide positive, clear customer communication and maintain strong customer relationships.
Resolve customer requests independently to support satisfaction and loyalty.
Accurately manage invoices and conduct inventory audits.
Maintain the safety and appearance of the vehicle.
Follow traffic laws, safety standards, and company policies.
Collaborate with service and management teams on new account installations, route assistance, rerouting, and collections.
Identify opportunities to upsell and strengthen customer relationships.
Share customer feedback and potential solutions with location leadership.
Stay informed about competitor activity in the local market.