Route Coverage Specialist - UniFirst

UniFirst • Lake Charles, LA

5d

About The Position

The Route Coverage Specialist provides delivery-route coverage when Route Service Representatives are unavailable. After learning multiple routes and customer-specific details, the specialist delivers clean garments, flat goods, and other products, and collects used or soiled items for return. The role supports consistent, high-quality customer service while adapting to changing routes, conditions, and customer needs.

The specialist works independently and collaborates with Service, Production, Sales, and Office teams. Additional duties include supporting new account installations and route changes, assisting Route Service Representatives, handling collections, identifying upselling opportunities, and sharing customer feedback and local competitor activity with location leadership.

Requirements

• Be at least 21 years old.
• Have a valid driver’s license, a clean driving record, and reliable transportation.
• Meet Department of Transportation requirements, including a physical exam.
• Have a high school diploma, GED, or military service.
• Have strong customer service skills and the ability to work independently while maintaining a team-oriented mindset.
• Be comfortable using and learning new technologies.
• Be able to lift, carry, and push up to 50 lbs. and remain on your feet for extended periods.

Nice To Haves

• Prior experience in customer service, route sales, or delivery.

Responsibilities

• Learn multiple delivery routes and customer-specific requirements.
• Safely load, transport, and unload clean garments, flat goods, and other products along established routes.
• Collect and secure used or soiled garments and products for return.
• Provide high-quality customer service and communicate clearly with customers.
• Resolve customer requests independently to support satisfaction and loyalty.
• Accurately manage invoices and conduct inventory audits.
• Maintain the safety and appearance of the vehicle.
• Follow traffic laws, safety standards, and company policies.
• Collaborate with Service and Management teams on new account installations, route assistance, rerouting efforts, and collections.
• Identify opportunities to upsell and strengthen customer relationships.
• Share customer feedback and potential solutions with location leadership.
• Stay informed about competitor activity in the local market.

Benefits

• Competitive salary
• 401(k) with company match
• Profit sharing
• Health and life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Continuous training and growth opportunities
• Diverse and inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED