Route Coverage Specialist - UniFirst

UniFirst • Simpsonville, SC

12d

About The Position

At UniFirst, the Route Coverage Specialist provides service coverage when Route Service Representatives (RSRs) are unavailable. The specialist learns multiple routes and their customer-specific requirements to deliver consistent service. The role involves delivering clean garments, flat goods, and other products; collecting used or soiled items; resolving customer requests; and supporting customer relationships through clear communication and, where appropriate, upselling. The specialist works independently while collaborating with Service, Management, Production, Sales, and Office teams. The position is Monday–Friday on a day-shift schedule and offers training and opportunities for career growth.

Requirements

• Be at least 21 years old.
• Have a valid driver's license, a clean driving record, and reliable transportation.
• Meet Department of Transportation (DOT) requirements, including a physical exam.
• Have a high school diploma, GED, or military service.
• Demonstrate strong customer service skills and the ability to work independently while maintaining a team-oriented mindset.
• Be comfortable using and learning new technologies.
• Be able to lift, carry, and push up to 50 pounds and remain on your feet for extended periods.

Nice To Haves

• Prior experience in customer service, route sales, or delivery.

Responsibilities

• Learn and maintain proficiency across multiple routes, including customer-specific details.
• Safely load, transport, and unload clean garments, flat goods, and other products along established routes.
• Collect and secure used or soiled garments and products for return, providing timely and accurate service.
• Provide excellent customer service and support positive customer relationships through clear communication.
• Resolve customer requests independently to maintain customer satisfaction and loyalty.
• Accurately manage invoices and conduct inventory audits.
• Maintain the safety and appearance of the vehicle.
• Follow traffic laws, safety standards, and company policies.
• Collaborate with Service and Management teams on new account installations, route assistance, rerouting, and collections.
• Identify opportunities to upsell and strengthen customer relationships.
• Share customer feedback and potential solutions with location leadership.
• Stay informed about competitor activity in the local market.

Benefits

• 401(k) with company match
• Profit sharing
• Health insurance
• Life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Continuous training and growth opportunities
• Competitive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED