Route Coverage Specialist - UniFirst

UniFirst•Harlingen, TX

About The Position

UniFirst is hiring a Route Coverage Specialist to provide customer service coverage when Route Service Representatives are unavailable. The role involves learning multiple routes and customer-specific requirements to ensure continuous, reliable service. The specialist delivers clean garments, flat goods, and other products, collects used or soiled items, and helps maintain customer satisfaction through responsive service and clear communication. The position also supports route operations, including new account installations, assisting Route Service Representatives, rerouting efforts, collections, and opportunities to upsell. The specialist works independently while collaborating with Service, Production, Sales, Office, and Management teams. The work is varied and fast-paced, with changing routes, conditions, customer needs, and schedules.

Requirements

At least 21 years old.
Valid driver’s license, clean driving record, and reliable transportation.
Meet Department of Transportation requirements, including a physical exam.
High school diploma, GED, or military service.
Strong customer service skills and ability to work independently while maintaining a team-oriented mindset.
Comfortable using and learning new technologies.
Able to lift, carry, and push up to 50 pounds and remain on your feet for extended periods.
Ability to adapt to changing routes, conditions, schedules, and customer needs.

Nice To Haves

Prior experience in customer service, route sales, or delivery.

Responsibilities

Learn multiple delivery routes and customer-specific details.
Safely load, transport, and unload clean garments, flat goods, and other products for customers along established routes.
Collect and secure used or soiled garments and products for return, ensuring timely and accurate service.
Provide high-quality customer service and support customer relationships through positive interactions and clear communication.
Resolve customer requests independently using problem-solving skills.
Accurately manage invoices and conduct inventory audits.
Maintain the safety and appearance of the vehicle.
Follow traffic laws, safety standards, and company policies.
Collaborate with Service and Management teams on new account installations, route assistance, rerouting efforts, and collections.
Seek opportunities to upsell and strengthen customer relationships.
Share customer feedback and potential solutions with location leadership.
Stay informed about competitor activity in the local market.