Route Coverage Specialist - UniFirst

UniFirst • Wichita, KS

6d

About The Position

UniFirst is hiring a Route Coverage Specialist to provide customer service and delivery coverage when Route Service Representatives are unavailable. The specialist learns multiple routes and their customer-specific details to provide consistent, high-quality service. The role involves safely loading, transporting, and delivering clean garments, flat goods, and other products, and collecting used or soiled items for return.

The position works independently while collaborating with service, management, production, sales, and office teams. Specialists resolve customer requests, manage invoices and inventory audits, maintain vehicle safety and appearance, support installations and rerouting, assist Route Service Representatives, and communicate customer feedback and competitor activity to location leadership. The role may also involve upselling and collections.

This is a varied, fast-paced position requiring adaptability to changing routes, conditions, and customer needs. UniFirst describes a Monday–Friday day shift schedule and offers training and career-development opportunities.

Requirements

• At least 21 years old.
• Valid driver’s license, clean driving record, and reliable transportation.
• Meet Department of Transportation requirements, including a physical exam.
• High school diploma, GED, or military service.
• Strong customer-service skills and ability to work independently while maintaining a team-oriented mindset.
• Comfort using and learning new technologies.
• Ability to lift, carry, and push up to 50 pounds and remain on your feet for extended periods.

Nice To Haves

• Prior experience in customer service, route sales, or delivery.

Responsibilities

• Learn and maintain proficiency across multiple routes, including customer-specific requirements.
• Safely load, transport, and deliver clean garments, flat goods, and other products to customers.
• Collect and secure used or soiled garments and products for return.
• Provide excellent customer service and communicate clearly with customers.
• Resolve customer requests independently to support customer satisfaction and loyalty.
• Accurately manage invoices and conduct inventory audits.
• Maintain the safety and appearance of the assigned vehicle.
• Follow traffic laws, safety standards, and company policies.
• Collaborate with Service and Management Teams on new account installations, route assistance, rerouting, and collections.
• Upsell and strengthen customer relationships.
• Share customer feedback and potential solutions with location leadership.
• Stay informed about competitor activity in the local market.

Benefits

• Competitive salary.
• 401(k) with company match.
• Profit sharing.
• Health insurance.
• Life insurance.
• Paid time off.
• Employee discounts.
• Tuition reimbursement.
• Continuous training and growth opportunities.
• Diverse and inclusive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED