Route Coverage Specialist - UniFirst

UniFirst • San Leandro, CA

4d

About The Position

The Route Coverage Specialist is a customer-focused service professional who covers delivery routes when Route Service Representatives are unavailable. After training on multiple routes and customer-specific requirements, the specialist delivers clean garments, flat goods, and other products; collects used or soiled items; and helps ensure customers receive consistent, timely service. The role involves adapting to changing routes, conditions, and customer needs, solving customer requests, and working independently while collaborating with service, production, sales, office, and management teams. Route support may include new account installations, assisting representatives, rerouting efforts, collections, and opportunities to upsell. The estimated hourly pay is $29.77 to $41.35; actual compensation varies based on factors including skills, experience, qualifications, and geographic differentials.

Requirements

• Be at least 21 years old.
• Have a valid driver's license, a clean driving record, and reliable transportation.
• Meet Department of Transportation requirements, including a physical exam.
• Have a high school diploma, GED, or military service.
• Work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Be comfortable using and learning new technologies.
• Be able to lift, carry, and push up to 50 pounds and remain on your feet for extended periods.
• Adapt to changing routes, conditions, and customer needs.

Nice To Haves

• Prior experience in customer service, route sales, or delivery.

Responsibilities

• Learn multiple routes and their customer-specific details.
• Safely load, transport, and unload clean garments, flat goods, and other products for customers.
• Collect and secure used or soiled garments and products for return, providing timely and accurate service.
• Provide high-quality customer service through positive interactions and clear communication.
• Resolve customer requests independently to support satisfaction and loyalty.
• Manage invoices accurately, conduct inventory audits, and maintain the safety and appearance of the vehicle.
• Follow traffic laws, safety standards, and company policies.
• Support new account installations, assist Route Service Representatives on routes, contribute to rerouting efforts and collections, and pursue opportunities to upsell.
• Share customer feedback and potential solutions with location leadership.
• Stay informed about competitor activity in the local market.
• Collaborate with service, production, sales, office, and management teams.

Benefits

• Competitive hourly compensation
• 401(k) with company match
• Profit sharing
• Health insurance
• Life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Continuous training and growth opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED