Route Coverage Specialist - UniFirst
About The Position
The Route Coverage Specialist provides customer service by covering delivery routes when Route Service Representatives are unavailable. The role involves learning multiple routes and their customer-specific requirements to maintain reliable, seamless service. The specialist delivers clean garments, flat goods, and other products; collects used or soiled items; and handles customer requests while supporting customer relationships. The position also supports route operations through invoice management, inventory audits, vehicle upkeep, new account installations, route assistance and rerouting, collections, and upselling. The specialist works independently while collaborating with Service, Management, Production, Sales, and Office teams, and shares customer feedback and potential solutions with location leadership. This is a Monday–Friday day-shift role.
Requirements
- Be at least 21 years old.
- Have a valid driver’s license, a clean driving record, and reliable transportation.
- Meet Department of Transportation (DOT) requirements, including a physical exam.
- Have a high school diploma, GED, or military service.
- Demonstrate strong customer service skills and the ability to work independently with a team-oriented mindset.
- Be comfortable using and learning new technologies.
- Be able to lift, carry, and push up to 50 lbs. and remain on your feet for extended periods.
Nice To Haves
- Prior experience in customer service, route sales, or delivery.
Responsibilities
- Learn multiple delivery routes, including customer-specific details.
- Safely load, transport, and unload clean garments, flat goods, and other products for customers.
- Collect and secure used or soiled garments and products for return.
- Provide high-quality customer service and communicate clearly with customers.
- Resolve customer requests independently to support satisfaction and loyalty.
- Manage invoices accurately and conduct inventory audits.
- Maintain the safety and appearance of the vehicle.
- Follow traffic laws, safety standards, and company policies.
- Collaborate with Service and Management teams on new account installations, route assistance, rerouting, and collections.
- Identify upselling opportunities and strengthen customer relationships.
- Share customer feedback and potential solutions with location leadership.
- Stay informed about competitor activity in the local market.
Benefits
- Competitive salary
- 401(k) with company match
- Profit sharing
- Health and life insurance
- Paid time off
- Employee discounts
- Tuition reimbursement
- Continuous training and growth opportunities
- Supportive and inclusive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
