Route Coverage Specialist - UniFirst
About The Position
UniFirst is hiring a Route Coverage Specialist to cover delivery routes when Route Service Representatives are unavailable. The specialist learns multiple routes and customer-specific requirements to provide consistent service. The role includes delivering clean garments and products, collecting used or soiled items, maintaining customer relationships, resolving requests, and supporting route operations. The work is independent and varied, with collaboration across Service, Production, Sales, Office, and Management teams. The position is a Monday–Friday day shift role, with an estimated hourly pay range of $29.77 to $41.35. Actual compensation depends on factors including skills, experience, qualifications, and geographic differentials.
Requirements
- At least 21 years old.
- Valid driver’s license, clean driving record, and reliable transportation.
- Meet Department of Transportation requirements, including a physical exam.
- High school diploma, GED, or military service.
- Strong customer service skills and the ability to work independently while maintaining a team-oriented mindset.
- Comfort using and learning new technologies.
- Ability to lift, carry, and push up to 50 pounds and remain on your feet for extended periods.
Nice To Haves
- Prior experience in customer service, route sales, or delivery.
Responsibilities
- Learn multiple delivery routes and customer-specific details.
- Safely load, transport, and unload clean garments, flat goods, and other products for customers.
- Collect and secure used or soiled garments and products for return, providing timely and accurate service.
- Provide high-quality customer service through positive interactions and clear communication.
- Resolve customer requests independently to support satisfaction and customer loyalty.
- Accurately manage invoices and conduct inventory audits.
- Maintain the safety and appearance of the vehicle.
- Follow traffic laws, safety standards, and company policies.
- Collaborate with Service and Management teams on new account installations, route assistance, rerouting, and collections.
- Upsell products or services and strengthen customer relationships.
- Share customer feedback and potential solutions with location leadership.
- Stay informed about competitor activity in the local market.
Benefits
- Competitive hourly wage.
- 401(k) with company match.
- Profit sharing.
- Health insurance.
- Life insurance.
- Paid time off.
- Employee discounts.
- Tuition reimbursement.
- Continuous training and growth opportunities.
- Supportive and inclusive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
