Route Coverage Specialist - UniFirst

UniFirst•Lynchburg, VA

10d

About The Position

UniFirst is seeking a Route Coverage Specialist to cover delivery routes when Route Service Representatives are unavailable. After training on multiple routes, the specialist learns route and customer-specific details and helps ensure customers receive consistent service. This is a dynamic, fast-paced role suited to someone who adapts to changing routes, conditions, and customer needs. The specialist delivers clean garments, flat goods, and other products, and collects used or soiled items for return. The role also includes customer service and problem solving, accurate invoice and inventory management, vehicle upkeep, route and account support, and communication with location leadership. The specialist works independently while collaborating with service, management, production, sales, and office teams.

Requirements

Be at least 21 years old.
Have a valid driver's license, a clean driving record, and reliable transportation.
Meet Department of Transportation requirements, including a physical exam.
Have a high school diploma, GED, or military service.
Be able to work independently while maintaining a team-oriented mindset and providing excellent customer service.
Be comfortable using and learning new technologies.
Be able to lift, carry, and push up to 50 lbs. and remain on your feet for extended periods.

Nice To Haves

Prior experience in customer service, route sales, or delivery.
Ability to adapt to changing routes, conditions, and customer needs.
A customer-centric mindset, problem-solving skills, and ability to collaborate with teams.

Responsibilities

Learn multiple routes and customer-specific requirements.
Safely load, transport, and unload clean garments, flat goods, and other products along established routes.
Collect and secure used or soiled garments and products for return, providing timely and accurate service.
Provide excellent customer service through positive interactions and clear communication.
Resolve customer requests independently to support satisfaction and loyalty.
Accurately manage invoices and conduct inventory audits.
Maintain the safety and appearance of the vehicle.
Follow traffic laws, safety standards, and company policies.
Support new account installations, assist Route Service Representatives on routes, contribute to rerouting efforts, and assist with collections.
Upsell and strengthen customer relationships.
Share customer feedback and potential solutions with location leadership.
Stay informed about competitor activity in the local market.
Collaborate with Service, Management, Production, Sales, and Office teams.