Route Coverage Specialist - UniFirst

UniFirst•New York, NY

About The Position

UniFirst is hiring a Route Coverage Specialist to provide consistent service to customers by covering delivery routes when Route Service Representatives (RSRs) are unavailable. The specialist learns multiple routes and customer-specific requirements, delivers garments and other products, collects used or soiled items, and supports customer relationships through responsive service and communication. This is a dynamic role that involves working independently across changing routes while collaborating with Service, Production, Sales, Office, and Management teams. Additional support may include new account installations, assisting RSRs, rerouting, collections, and upselling. The position also involves managing invoices and inventory, maintaining vehicle safety and appearance, following traffic laws and company policies, and sharing customer feedback and local competitor information with location leadership. UniFirst describes the position as a Monday–Friday day-shift role and offers training and opportunities for career growth.

Requirements

Be at least 21 years old.
Have a valid driver's license, a clean driving record, and reliable transportation.
Meet Department of Transportation requirements, including a physical exam.
Have a high school diploma, GED, or military service.
Demonstrate strong customer service skills and the ability to work independently while maintaining a team-oriented mindset.
Be comfortable using and learning new technologies.
Be able to lift, carry, and push up to 50 pounds and remain on one's feet for extended periods.

Nice To Haves

Prior experience in customer service, route sales, or delivery.

Responsibilities

Learn multiple delivery routes and customer-specific service requirements.
Safely load, transport, and unload clean garments, flat goods, and other products for customers.
Collect and secure used or soiled garments and products for return, providing timely and accurate service.
Provide high-quality customer service and communicate clearly to support customer relationships.
Resolve customer requests independently and use problem-solving skills to maintain customer satisfaction and loyalty.
Accurately manage invoices and conduct inventory audits.
Maintain the safety and appearance of the vehicle and follow traffic laws, safety standards, and company policies.
Collaborate with Service and Management teams on new account installations, route assistance, rerouting, and collections.
Identify opportunities to upsell and strengthen customer relationships.
Share customer feedback and potential solutions with location leadership and stay informed about local competitor activity.