Route Coverage Specialist - UniFirst

UniFirst•Breinigsville, PA

10d

About The Position

The Route Coverage Specialist provides service coverage when Route Service Representatives are unavailable. The specialist learns multiple routes and their customer-specific requirements, then delivers clean garments, flat goods, and other products and collects used or soiled items for return. The role involves independent customer service and problem-solving, accurate invoice and inventory management, and maintaining vehicle safety and appearance. The specialist also works with service, management, production, sales, and office teams on account installations, route assistance and rerouting, and collections; may upsell; communicates customer feedback and possible solutions to location leadership; and stays informed about local competitor activity. The position offers a Monday–Friday day-shift schedule, route variety, independent work, training, and growth opportunities.

Requirements

Be at least 21 years old.
Have a valid driver’s license, a clean driving record, and reliable transportation.
Meet Department of Transportation (DOT) requirements, including a physical exam.
Have a high school diploma, GED, or military service.
Be able to work independently while maintaining a team-oriented mindset and providing excellent customer service.
Be comfortable using and learning new technologies.
Be capable of lifting, carrying, and pushing up to 50 pounds and remaining on your feet for extended periods.

Nice To Haves

Prior experience in customer service, route sales, or delivery.

Responsibilities

Learn multiple routes, including customer-specific details.
Safely load, transport, and deliver clean garments, flat goods, and other products to customers along established routes.
Collect and secure used or soiled garments and products for return, ensuring timely and accurate service.
Provide high-quality customer service and communicate clearly with customers.
Resolve customer requests independently to support satisfaction and loyalty.
Manage invoices accurately, conduct inventory audits, and maintain the safety and appearance of the vehicle.
Follow traffic laws, safety standards, and company policies.
Collaborate with Service and Management teams on new account installations, assisting Route Service Representatives, rerouting, and collections.
Identify opportunities to upsell and strengthen customer relationships.
Share customer feedback and potential solutions with location leadership.
Stay informed about competitor activity in the local market.