Route Coverage Specialist - UniFirst

UniFirst • Tampa, FL

2d

About The Position

The Route Coverage Specialist provides customer service by covering delivery routes when Route Service Representatives are unavailable. The specialist learns multiple routes and customer-specific details to ensure consistent, timely service. Responsibilities include delivering clean garments, flat goods, and other products; collecting used or soiled items; managing invoices and inventory audits; maintaining vehicle safety and appearance; resolving customer requests; and supporting route operations, installations, rerouting, collections, and sales opportunities. The role involves independent work and collaboration with Service, Production, Sales, Office, and Management teams. The schedule is Monday through Friday on the day shift.

Requirements

• At least 21 years old.
• Valid driver’s license, clean driving record, and reliable transportation.
• Meet Department of Transportation (DOT) requirements, including a physical exam.
• High school diploma, GED, or military service.
• Strong customer service skills and the ability to work independently while maintaining a team-oriented mindset.
• Comfort with using and learning new technologies.
• Ability to lift, carry, and push up to 50 pounds and remain on your feet for extended periods.
• Ability to adapt to changing routes, conditions, and customer needs.

Nice To Haves

• Prior experience in customer service, route sales, or delivery.

Responsibilities

• Learn multiple routes and customer-specific requirements.
• Safely load, transport, and unload clean garments, flat goods, and other products along established routes.
• Collect and secure used or soiled garments and products for return, ensuring timely and accurate service.
• Provide high-quality customer service and communicate clearly to support customer relationships.
• Resolve customer requests independently to maintain satisfaction and loyalty.
• Accurately manage invoices and conduct inventory audits.
• Maintain the safety and appearance of the vehicle.
• Follow traffic laws, safety standards, and company policies.
• Collaborate with Service and Management teams on new account installations, route assistance, rerouting efforts, and collections.
• Identify opportunities to upsell and strengthen customer relationships.
• Share customer feedback and potential solutions with location leadership.
• Stay informed about competitor activity in the local market.

Benefits

• Competitive compensation.
• 401(k) with company match.
• Profit sharing.
• Health insurance.
• Life insurance.
• Paid time off.
• Employee discounts.
• Tuition reimbursement.
• Continuous training and growth opportunities.
• Supportive, diverse, and inclusive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED