Route Coverage Specialist - UniFirst

UniFirst•Tampa, FL

About The Position

The Route Coverage Specialist provides service coverage when Route Service Representatives are unavailable. After training on multiple routes and their customer-specific details, the specialist delivers clean garments, flat goods, and other products; collects used or soiled items; and helps maintain seamless, timely service. The role involves independent customer interactions and problem-solving, accurate invoice and inventory management, vehicle upkeep, and compliance with traffic laws, safety standards, and company policies. The specialist also supports account installations, route assistance and rerouting, collections, and opportunities to upsell, while communicating customer feedback and local competitor activity to location leadership. The position offers variety and autonomy in a fast-paced, customer-focused role, with collaboration across Service, Production, Sales, Office, and Management teams.

Requirements

Must be at least 21 years old.
Valid driver’s license, clean driving record, and reliable transportation.
Must meet Department of Transportation requirements, including a physical exam.
High school diploma, GED, or military service required.
Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
Comfortable using and learning new technologies.
Able to lift, carry, and push up to 50 pounds and remain on feet for extended periods.

Nice To Haves

Prior experience in customer service, route sales, or delivery roles.

Responsibilities

Learn multiple routes, including customer-specific details.
Safely load, transport, and unload clean garments, flat goods, and other products along established routes.
Collect and secure used or soiled garments and products for return, providing timely and accurate service.
Provide excellent customer service through positive interactions and clear communication.
Resolve customer requests independently to support satisfaction and customer loyalty.
Manage invoices accurately and conduct inventory audits.
Maintain the safety and appearance of the vehicle.
Follow traffic laws, safety standards, and company policies.
Collaborate with Service and Management teams on new account installations, route assistance, rerouting, and collections.
Seek opportunities to upsell and strengthen customer relationships.
Share customer feedback and potential solutions with location leadership.
Stay informed about competitor activity in the local market.
Adapt to changing routes, conditions, and customer needs.
Collaborate with Service, Production, Sales, and Office departments.