Route Coverage Specialist - UniFirst

UniFirst • Orlando, FL

1d

About The Position

UniFirst is an international garment services company employing over 16,000 team partners and serving 300,000 business customer locations throughout the U.S., Canada, and Europe. The Route Coverage Specialist is a customer-focused service professional who covers delivery routes when Route Service Representatives are unavailable. After training on multiple routes, the specialist provides consistent service to customers while adapting to changing routes and needs. The role involves working independently and collaborating with service, production, sales, office, and management teams.

Requirements

• At least 21 years old.
• Valid driver’s license, clean driving record, and reliable transportation.
• Must meet Department of Transportation requirements, including a physical exam.
• High school diploma, GED, or military service.
• Strong customer service skills and ability to work independently while maintaining a team-oriented mindset.
• Ability to lift, carry, and push up to 50 pounds and remain on your feet for extended periods.
• Comfort using and learning new technologies.
• Ability to follow traffic laws, safety standards, and company policies.

Nice To Haves

• Prior experience in customer service, route sales, or delivery.

Responsibilities

• Learn multiple delivery routes and customer-specific details.
• Safely load, transport, and unload clean garments, flat goods, and other products for customers.
• Collect and secure used or soiled garments and products for return, providing timely and accurate service.
• Provide high-quality customer service through positive interactions and clear communication.
• Resolve customer requests independently and help maintain customer satisfaction and loyalty.
• Manage invoices accurately, conduct inventory audits, and maintain the safety and appearance of the vehicle.
• Follow traffic laws, safety standards, and company policies.
• Support new account installations, assist Route Service Representatives on routes, contribute to rerouting efforts, and assist with collections.
• Identify opportunities to upsell and strengthen customer relationships.
• Share customer feedback and potential solutions with location leadership.
• Stay informed about competitor activity in the local market.
• Adapt to changing routes, conditions, schedules, and customer needs.
• Collaborate with the Service, Production, Sales, Office, and Management teams.

Benefits

• Competitive salary
• 401(k) with company match
• Profit sharing
• Health insurance
• Life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Continuous training and growth opportunities
• Diverse and inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED