Rooms Manager - Inn at the Opera

Travel + Leisure Co. • San Francisco, CA

6d

About The Position

The Rooms Manager is responsible for the daily operation of the resort’s Housekeeping and Guest Services departments. The role oversees administrative, accounting, property guest service, housekeeping, associate development, and other functions required for both departments. The Rooms Manager meets owner needs, works varying schedules, forecasts and schedules weekly staffing levels, participates in daily unit inspections, trains staff on ROPs/DOPs standards, and selects and develops associates.

The role ensures appropriate staffing and scheduling for productivity, controls payroll costs, communicates priorities through daily and weekly meetings, and supports guest satisfaction goals. It manages room inventory and occupancy, guest accounts, rate authorization and payments, incoming group requirements, guest resolutions, internal audits, departmental quality assurance, loss prevention, and safety compliance. The Rooms Manager also manages departmental finances, prepares the annual budget, analyzes expense data and variances, identifies cost reductions and operational improvements, and maintains retail inventory cost control and appearance.

Requirements

• Strong leadership skills, including the ability to coach, mentor, and train staff effectively.
• Strategic thinking.
• 2 to 5 years of hotel or resort experience.
• Excellent communication skills.
• Proficiency in Microsoft Excel, Word, and Outlook.

Responsibilities

• Oversee daily operations of the Housekeeping and Guest Services departments, including administrative, accounting, guest service, and associate development functions.
• Meet owner needs and forecast and schedule weekly staffing levels, including working varying schedules.
• Participate in daily unit inspections to ensure standards are met.
• Train, select, and develop associates in both departments, including training on ROPs/DOPs standards.
• Ensure proper staffing and scheduling for maximum productivity and control payroll costs.
• Communicate priorities to staff through daily and weekly meetings.
• Ensure guest satisfaction meets site goals and identify process improvements for efficient team and guest service.
• Manage room inventory to achieve the highest possible occupancy.
• Manage guest accounts to ensure correct rates, appropriate rate authorization, and payment methods.
• Review incoming groups to ensure room blocking and front office requirements are met, and relay information to appropriate staff.
• Ensure guest resolutions are achieved and concerns are responded to.
• Own and manage the Internal Audit process.
• Ensure departmental compliance with Quality Assurance, Loss Prevention, and safety standards and procedures.
• Manage and support all financial aspects of the departments.
• Prepare the annual department budget, identify cost reductions and operational improvements, explain variances, and analyze expense data.
• Maintain cost control and appearance of retail inventory.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time to volunteer at an approved organization through Wish Day
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program
• Depending on position, paid time off, parental leave, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed