Multi-Site Front Desk Associate - Mixed Shift - Inn at the Opera Resort
About The Position
Travel + Leisure Co. is seeking a Guest Services Associate to welcome guests and provide friendly, attentive service from registration through checkout. The associate shares information about the resort and nearby attractions, provides room-rate quotes, confirms reservations, and responds to guest questions and concerns. This position works at two San Francisco locations: Club Wyndham Inn at the Opera, 333 Fulton St, San Francisco, CA 94102, and Suites at Fisherman's Wharf, 2655 Hyde Street, San Francisco, CA 94109. Open availability to work all shifts is required. The role includes guest registration and checkout, reservation support, transaction processing, cashiering, and maintaining accurate guest folios. The employer offers a range of health and welfare benefits to associates working 30 or more hours per week, subject to applicable eligibility requirements. Compensation generally starts at $25.00 per hour; the actual rate depends on factors including experience, education, skills, training, and work location.
Requirements
- Professional appearance and a positive, can-do attitude.
- Excellent communication skills, including the ability to read, write, and understand English.
- Ability to solve problems with minimal supervision.
- Basic math skills and knowledge of proper cash-handling procedures.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Basic computer and office skills.
- Open availability to work all shifts at two locations.
Responsibilities
- Welcome guests and provide warm, friendly service.
- Guide guests through registration, issue unit keys, and provide information about the resort and local attractions.
- Process cash and credit card transactions according to established procedures.
- Balance cash receipts, perform bucket checks, and handle other cashiering and money-handling responsibilities.
- Complete checkout procedures and verify charges and credits in guest folios.
- Reserve and confirm individual and group reservations.
- Provide room-rate quotes.
- Respond to guest inquiries and concerns as quickly and completely as possible.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Paid volunteer time for a Wish Day at an approved organization
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
- Depending on position and eligibility, paid time off, parental leave, and holidays
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
