Rooms Leader in Development

Omni Hotels & Spas•Pittsburgh, PA

6d•Onsite

About The Position

The Rooms Leader in Development (LID) program is a one-year management training program for entry-level candidates seeking a career in hospitality. The program develops management skills through training in all aspects of Housekeeping and Rooms Division operations, with some time spent working in other hotel departments. Candidates must be willing to relocate upon completion of the program to support timely promotion to a management role. The position performs functions across front office, guest services, reservations, and housekeeping. It also includes completing LID learning contracts and progress reports, carrying out assigned management-development activities, assisting with associate training and shift coverage, and supporting guest service, employee development, and teamwork. The role requires maintaining hotel service standards and representing the Omni brand and culture.

Requirements

Associate degree or higher; a bachelor's degree or equivalent is referenced for entry into the LID program. Hospitality Management is preferred.
Must be willing to work 50 hours per week on a flexible schedule.
Strong interpersonal skills and a customer-service orientation, with a sincere, helpful, caring, and friendly personality.
Demonstrates enthusiasm, professionalism, and a positive attitude.
Precise attention to detail, order, and cleanliness.
Outstanding written and verbal communication skills.
Ability to adapt to a fast-paced, constantly changing environment and dynamic work schedule.
Willingness to relocate upon completion of the program.
Ability to stand for prolonged periods.

Nice To Haves

Degree in Hospitality Management.

Responsibilities

Perform job functions across front office, guest services, reservations, and housekeeping.
Complete LID learning contracts, schedule appointments with contract resources, and submit monthly LID progress reports.
Carry out assigned management functions that support management development initiatives.
Learn housekeeping systems and equipment, including daily reports and PDQ standards.
Conduct room inspections according to standards.
Learn hotel rate plans, rate codes, and rate strategy when making guest rate changes.
Assist with initial and ongoing training of front office associates, including conducting MOS audits and providing on-the-spot coaching.
Assist with shift coverage when staff call off.
Represent the Omni brand and culture and meet expectations outlined in the Omni leadership competencies.
Reinforce and train associates on Power of One and Power of Engagement principles.
Engage with guests and associates, and demonstrate and reward Power of One behaviors.
Support employee growth and development, interdepartmental teamwork, and exceptional customer service.
Address guest requests and concerns, follow up on guest scenarios, and adhere to the service recovery process.
Perform front desk procedures, including check-in and check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, and AM/PM checklists.
Maintain Four Diamond guest service standards.