Rooms | Leader in Development

Omni Hotels & Resorts • Charlotte, NC

4d

About The Position

The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop graduates into managers in their chosen division. The Rooms LID works 40 hours each week within the department and spends 10 hours completing Learning Commitments throughout the training property. These projects teach general hotel operations and the details and functions of the Rooms division, with resources and evaluation criteria provided for each commitment.

The role learns and performs all aspects of Front Office and Housekeeping operations and helps ensure those operations meet Omni Hotels standards. The LID is responsible for staff oversight and scheduling, payroll record accuracy, hiring and training follow-up, room cleaning and inspection, inventory monitoring and ordering, and handling guest requests, feedback, and complaints to support guest satisfaction. The position includes regular meetings with the Division head weekly, the Director of Human Resources monthly, and a corporate mentor bi-monthly. The schedule is flexible and requires 50 hours per week. Willingness to relocate upon completion of the program is required to support timely promotion to a management role.

Requirements

• An Associate’s degree or higher is required.
• Must be willing to work 50 hours per week on a flexible schedule.
• Must be willing to relocate upon completion of the program to ensure timely promotion to a management role.
• Strong interpersonal skills and a customer-service-oriented, sincere, helpful, caring, and friendly personality.
• Projects enthusiasm, professionalism, and a positive attitude at all times.
• Precise attention to detail, order, and cleanliness.
• Outstanding written and verbal communication skills and exceptional phone manner.
• Ability to adapt in a fast-paced, constantly changing environment within a dynamic work schedule.

Nice To Haves

• A degree in Hospitality Management is preferred.
• Previous Housekeeping or Rooms Division experience is preferred.
• Previous experience in a hotel or related field is preferred.

Responsibilities

• Learn and perform all aspects of Front Office and Housekeeping operations.
• Oversee staff performance and take corrective action when necessary.
• Schedule staff.
• Maintain accurate payroll records to ensure staff are paid correctly.
• Clean and inspect guest rooms.
• Respond to guest requests and complaints as required.
• Monitor product inventory and order additional products as necessary.
• Interview and select staff.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Ensure Housekeeping and Front Office operations are performed according to Omni Hotels standards.
• Meet weekly with the Division head, monthly with the Director of Human Resources, and bi-monthly with the corporate mentor.
• Complete Learning Commitments throughout the training property.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree