Rooms Leader in Development

Omni Hotels & Resorts•Pittsburgh, PA

7d•Onsite

About The Position

The Rooms Leader in Development (LID) is a one-year management training program for candidates seeking a hospitality career. The program develops management skills through training in all aspects of Housekeeping and Rooms Division operations, with time spent in other hotel departments. Candidates must be willing to relocate upon completion of the program to support timely promotion to a management role. The role performs front office, guest services, reservations, and housekeeping duties while completing assigned learning contracts and management-development activities. It supports guest service, associate training, operational standards, and a positive, collaborative work environment at the Omni William Penn Hotel.

Requirements

Associate’s degree or higher; a bachelor’s degree or equivalent is specified for entry into the LID program.
High propensity for customer service.
Strong interpersonal skills and a sincere, helpful, caring, and friendly personality.
Enthusiasm, professionalism, and a positive attitude.
Precise attention to detail, order, and cleanliness.
Outstanding written and verbal communication skills.
Ability to adapt in a fast-paced, constantly changing environment and dynamic work schedule.
Willingness to work 50 hours per week with a flexible schedule.
Willingness to relocate upon completion of the program.
Ability to stand for prolonged periods.

Nice To Haves

Degree in Hospitality Management preferred.

Responsibilities

Perform job functions across front office, guest services, reservations, and housekeeping positions.
Complete LID learning contracts, schedule appointments with contract resources, and submit monthly progress reports.
Learn housekeeping systems, equipment, daily reports, and PDQ standards; conduct room inspections according to standards.
Learn hotel rate plans, rate codes, and rate strategy, including making rate changes for guests.
Assist with initial and ongoing training of front office associates, conduct MOS audits, and provide on-the-spot coaching.
Assist with shift coverage when staff call off.
Represent the Omni brand and culture and reinforce and train associates on Power of One and Power of Engagement principles.
Engage with guests and associates, demonstrating and rewarding Power of One behaviors.
Support employee growth and development, interdepartmental teamwork, and exceptional customer service.
Respond to guest scenarios, requests, and concerns, following the service recovery process.
Learn and follow front desk procedures, including check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, and AM/PM checklists.
Maintain Four Diamond guest-service standards.