Rooms Leader in Development

Omni Hotels & Resorts•Irving, TX

10d

About The Position

The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop recent graduates into successful managers in the division they wish to pursue. The Rooms LID spends 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training period. These projects provide opportunities to learn general hotel operations and the details and functions of the Rooms division, with resources and evaluation criteria for each commitment. The role involves learning and performing all aspects of Front Office and Housekeeping operations while supporting staff performance, guest satisfaction, and adherence to Omni Hotels standards. The LID meets regularly with the division head, Director of Human Resources, and corporate mentor, and functions in place of the Front Office Manager when that manager is absent.

Responsibilities

Learn and perform all aspects of Front Office and Housekeeping operations.
Oversee staff performance and take corrective action when necessary.
Schedule staff.
Maintain accurate payroll records to ensure staff are paid correctly.
Clean and inspect guest rooms.
Respond to guest requests and complaints and ensure guest satisfaction.
Monitor product inventory and order additional products as necessary.
Interview and select staff.
Follow up on established training steps.
Communicate with guests and receive feedback.
Ensure Housekeeping and Front Office operations are performed according to Omni Hotels standards.
Meet weekly with the division head, monthly with the Director of Human Resources, and bi-monthly with the corporate mentor.
Analyze information and evaluate results to select solutions and solve problems.
Inform or update executives, peers, and subordinates about relevant information in a timely manner.
Function in place of the Front Office Manager in their absence.
Communicate critical information from pre- and post-convention meetings to Front Office staff.
Participate in department meetings and provide information to supervisors, co-workers, and subordinates by telephone, in writing, by email, or in person.