Rooms Leader in Development

Omni Hotels & Spas•Irving, TX

About The Position

The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop recent graduates into successful managers in the division they wish to pursue. The Rooms LID works 40 hours each week within the department and spends 10 hours completing Learning Commitments throughout the training period. These projects help LIDs learn about general hotel operations and the details and functions of their division, with resources and evaluation criteria provided for each commitment.

Responsibilities

Learn and perform all aspects of Front Office and Housekeeping operations.
Oversee staff performance and take corrective action when necessary.
Schedule staff.
Maintain accurate payroll records to ensure staff are paid correctly.
Clean and inspect guest rooms.
Respond to guest requests and complaints as required.
Monitor product inventory and order additional products as necessary.
Interview and select staff.
Follow up on established training steps.
Handle guest comments and complaints and ensure guest satisfaction.
Communicate with guests and receive feedback.
Ensure housekeeping and Front Office operations are performed according to Omni Hotels standards.
Meet weekly with the Division Head, monthly with the Director of Human Resources, and bi-monthly with the corporate mentor.
Analyze information and evaluate results to choose the best solution and solve problems.
Inform and update executives, peers, and subordinates on relevant information in a timely manner.
Function in place of the Front Office Manager in their absence.
Communicate critical information from pre- and post-convention meetings to Front Office staff.
Participate in department meetings and provide information to supervisors, co-workers, and subordinates by telephone, in writing, by email, or in person.