Rooms | Leader in Development

Omni Hotels & Spas • Charlotte, NC

3d

About The Position

The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID spends 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training property. These projects help LIDs learn general hotel operations and the details and functions of their division, and each commitment includes resources and evaluation criteria.

The role learns and performs all aspects of Front Office and Housekeeping operations, ensuring those operations are performed according to Omni Hotels standards. The LID is responsible for meeting weekly with the Division Head, monthly with the Director of Human Resources, and twice monthly with a corporate mentor. The position requires willingness to work 50 hours per week on a flexible schedule and willingness to relocate upon completion of the program for timely promotion to a management role.

Requirements

• An Associate’s degree or higher is required.
• Must be willing to work 50 hours per week with a flexible schedule.
• Must be willing to relocate upon completion of the program to ensure timely promotion to a management role.
• Strong interpersonal skills and a customer-service-oriented, sincere, helpful, caring, and friendly personality.
• Projects enthusiasm, professionalism, and a positive attitude at all times.
• Pays precise attention to detail, order, and cleanliness.
• Outstanding written and verbal communication skills and exceptional phone manner.
• Ability to adapt in a fast-paced, constantly changing environment within a dynamic work schedule.

Nice To Haves

• Associate’s degree or higher, preferably in Hospitality Management.
• Previous Housekeeping or Rooms Division experience.
• Previous experience in a hotel or a related field.

Responsibilities

• Learn and perform all aspects of Front Office and Housekeeping operations.
• Oversee staff performance and take corrective action when necessary.
• Schedule staff.
• Maintain accurate payroll records to ensure staff are paid correctly.
• Clean and inspect guest rooms.
• Respond to guest requests and complaints as required.
• Monitor product inventory and order additional products as necessary.
• Interview and select staff.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Ensure that all Housekeeping and Front Office operations are performed according to Omni Hotels standards.
• Meet weekly with the Division Head, monthly with the Director of Human Resources, and twice monthly with a corporate mentor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree