Le Meridien Pasadena Arcadia - Room Service Server

Aimbridge Hospitality•Arcadia, CA

3d•Onsite

About The Position

The Room Service Server takes and delivers guests’ in-room food and beverage orders, serves food and drinks, prepares itemized checks, and accepts payment. The role provides high-quality service while maintaining cleanliness and sanitation throughout operating hours. Servers also support the hotel’s Café wait station and follow Aimbridge Hospitality’s operational, safety, portion-control, cash-handling, and liquor-service standards. The position is based at Le Méridien Pasadena Arcadia, a contemporary, culturally inspired luxury hotel in Arcadia. The hotel has 233 guest rooms, more than 14,000 square feet of event space, curated art installations, and culinary offerings at Longitude 118.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field is preferred.
Alcohol Awareness Certification, in compliance with state regulations.
Food Handler certification, in compliance with state regulations.
Ability to communicate information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work well in stressful, high-pressure situations.
Ability to handle cash, prepare and deposit cash drops, and secure and balance a bank.
Ability to interact with guests and colleagues, including occasional unsupervised contact.
Ability to access and control sensitive hotel areas and items, including master keys, guestrooms, the storage/liquor room, and secured file cabinets.
Ability to exercise sound judgment and represent the company responsibly.

Nice To Haves

High school diploma or equivalent and/or experience in a hotel or related field.

Responsibilities

Follow Aimbridge Hospitality standards and regulations to support safe and efficient hotel operations.
Meet applicable certification requirements, including those for alcohol awareness, food handling, and safety.
Complete opening and closing side work according to company standards so guests are served promptly and efficiently.
Serve guests’ food and beverage requests in a warm, friendly, courteous, and professional manner.
Keep the room service area and Café wait station clean and tidy.
Follow portion-control and checking procedures precisely.
Be familiar with and use the point-of-sale (P.O.S.) system.
Perform cashiering functions, close checks, and provide service to guests.
Follow all state liquor laws.
Maintain a warm and friendly demeanor.
Keep hallways free of service debris and return room service trays to the kitchen for breakdown and bussing.
Handle cash, prepare and deposit cash drops, and secure and balance the bank.
Perform other tasks or jobs as assigned by a supervisor or manager.
Maintain trust, responsibility, good judgment, and appropriate conduct while accessing back-of-house areas and sensitive hotel information.