Room Service Order Taker | Hotel Du Pont | Wilmington, DE

PM New•Wilmington, DE

About The Position

Responsible for setting up, delivering, and retrieving food and beverage orders for guest rooms and hospitality suites while ensuring quality service, guest satisfaction, and achievement of company standards. The role also includes delivering VIP amenities, servicing hospitality suites according to Banquet Event Orders, and handling guest needs and cash transactions in accordance with hotel policies. The associate is expected to maintain professional conduct and appearance, communicate effectively with guests in English, work cooperatively with coworkers, adapt to changes, and follow hotel work, attendance, safety, security, sanitation, and liquor-service requirements. Other job-related duties may be assigned. The position description notes that duties may change at the Company's discretion and does not create an employment contract.

Requirements

Ability to communicate in English.
Self-starting personality and even disposition.
Maintain a professional appearance and manner.
Ability to communicate well with guests.
Willingness to help coworkers and work as a team player.
Ability to grasp, bend, lift, carry, move, or push goods on a cart weighing up to 100 pounds on a continuous schedule.
Ability to transport trays weighing up to 30 pounds.
Ability to solve routine problems and ask for help when unsure how to perform a task.

Responsibilities

Set up and deliver food and beverage orders according to company guidelines, procedures, policies, and standards.
Conduct floor sweeps and retrieve food and beverage trays to maintain sanitation guidelines.
Set up and deliver VIP amenities.
Service hospitality suites in accordance with Banquet Event Orders and established policies and procedures.
Follow state, federal, and corporate requirements for serving alcoholic beverages.
Complete shift side work according to hotel operating policies and procedures.
Respond to customer needs, issues, comments, and problems to ensure a quality experience and support future sales; report communications to the immediate shift supervisor.
Perform cash-handling responsibilities in accordance with company policies and procedures.
Follow attendance rules and maintain regular availability for work.
Maintain professional, courteous interactions with guests and associates.
Meet hotel standards for work procedures, dress, grooming, punctuality, and attendance; adapt to changes and learn or improve skills as needed.
Follow hotel security policies and procedures, including key controls, safe lifting, chemical use, and reporting safety hazards and concerns.
Perform other job-related duties as assigned.