Room Service Order Taker | Hotel Du Pont | Wilmington, DE

PM Hotel Group•Wilmington, DE

About The Position

Responsible for setting up, delivering, and retrieving food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction, and achievement of company standards. The role also includes delivering VIP amenities, maintaining sanitation through floor sweeps and tray retrieval, complying with liquor-serving requirements, completing shift side work, responding to customer needs, reporting communications to the shift supervisor, and handling cash according to company policies. The associate is expected to communicate effectively in English, maintain a professional appearance and manner, work cooperatively with colleagues, and provide courteous and respectful service to guests and associates. Work habits should meet hotel standards for procedures, dress, grooming, punctuality, and attendance. The associate should adapt to changes, learn or improve skills, solve routine problems, and seek help when needed. Compliance with hotel safety and security policies is required, including policies for key controls, lifting, chemical use, and reporting hazards.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Ability to communicate well with guests.
Willingness to help coworkers and work as a team player.
Ability to grasp, bend, lift, carry, move, or push goods on a cart weighing up to 100 pounds on a continuous schedule.
Ability to transport large trays weighing up to 30 pounds.
Maintain work procedures, dress, grooming, punctuality, and attendance in line with hotel standards.
Ability to adapt to changes in the work area and hotel procedures, learn new skills or improve existing ones, solve routine problems, and ask for help when needed.

Responsibilities

Set up and deliver food and beverage orders according to established guidelines, procedures, and company standards.
Conduct floor sweeps and retrieve food and beverage trays to maintain sanitation guidelines.
Set up and deliver VIP amenities.
Service hospitality suites in accordance with Banquet Event Orders and established policies and procedures.
Follow state, federal, and corporate liquor requirements when serving alcoholic beverages.
Complete shift side work as outlined in hotel operating policies and procedures.
Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
Report customer-related communications to the immediate shift supervisor.
Perform cash-handling responsibilities according to company policies and procedures.
Comply with attendance rules and be available to work regularly.
Help coworkers with their job duties and work as a team player.
Follow hotel security policies and procedures, including key controls, safe lifting, chemical use, and reporting safety hazards and concerns.
Perform other job-related duties as assigned.