Order Taker | In Room Dining

Omni Hotels & Spas•Dallas, TX

About The Position

The In-Room Dining Cashier is the primary point of contact for guests ordering in-room meals or beverages. The role closes checks to the correct account, provides servers with the information needed to deliver orders efficiently and accurately, and facilitates amenity deliveries. The cashier follows up with guests to confirm their orders were delivered to their satisfaction and supports timely, accurate service.

Requirements

Ability to communicate clearly in English with guests and co-workers, verbally and in writing.
Working knowledge of computers and telephone systems.
Ability to work a varied schedule, including nights, holidays, and weekends.

Nice To Haves

Previous customer service experience.
Previous cashiering experience.

Responsibilities

Follow Omni guidelines for upselling to enhance revenue and guest satisfaction.
Process and expedite Select Guest (loyalty program) orders.
Follow Omni’s “Moments of Service” guidelines when receiving guest orders by telephone and online.
Confirm each guest order’s details, quote accurate delivery items, and follow up on needed or suggested menu items and preparation details.
Enter all guest orders into the MICROS point-of-sale system according to Omni standards.
Communicate order details, pricing, and delivery times to the Kitchen and Room Service delivery teams according to standards.
Work closely with In-Room Dining Servers, accurately communicating pertinent order information so orders are delivered efficiently and to guest specifications.
Complete other tasks as assigned by management.
Close checks to the correct account.
Facilitate amenity deliveries and follow up with guests to confirm their orders were delivered to their satisfaction.