Order Taker- In Room Dining

Marriott•Dallas, TX

About The Position

The Order Taker handles in-room dining requests by taking room service orders over the phone, answering questions about menu selections and wines, and coordinating with kitchen staff. The role includes recording orders and transactions in the MICROS system, logging callbacks, communicating delays and dietary requirements, processing payments, and completing closing reports. The employee maintains clean work areas and provides professional, attentive guest service while following company, safety, security, and quality standards. The position also requires maintaining a professional appearance, protecting confidential information and company assets, and working cooperatively with colleagues. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Take room service orders over the phone and answer questions about menu selections.
Check with kitchen staff regarding guest questions and requests.
Answer questions or concerns about the origin, vintage, and style of wines.
Place and log callbacks for room service orders.
Notify guests and management of service delivery delays.
Communicate meal requirements, allergies, dietary needs, and special requests to the kitchen.
Maintain clean work areas throughout the day.
Record transactions in the MICROS system when orders are taken.
Complete closing reports, including MICROS reports.
Process all payment methods.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications.
Maintain a clean, professional uniform and personal appearance, protect confidential information and company assets, and welcome, acknowledge, and thank guests according to company standards.
Anticipate and address guest service needs, assist individuals with disabilities, and communicate clearly and professionally, including when answering telephones.
Develop positive working relationships and support the team in reaching common goals.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.