In- Room Dining Order Taker

Landry's, LLC.•Houston, TX

19h•Onsite

About The Position

The Post Oak Hotel is seeking an In-Room Dining Order Taker to take guest orders by phone and in person as needed. The role requires detailed knowledge of food and beverage menu items and upselling additional items where appropriate. The position also supports a high-quality guest experience by following standards of performance excellence, communicating guest dietary needs and requests to the kitchen, and accurately entering orders into the POS system.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field.
1–3 years of restaurant experience.
Ability to listen effectively and strong attention to detail.
Ability to work flexible schedules, including nights, weekends, and holidays.
Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Assist with moving, lifting, carrying, and placing objects weighing more than 50 pounds.
Stand, sit, or walk for an extended period or for an entire work shift.
Aspire to the company values of being passionate, striving for excellence, remaining relevant, collaborating, and acting with honor and integrity.

Nice To Haves

Previous hotel experience; luxury or Forbes experience preferred.

Responsibilities

Follow standards of performance excellence throughout the guest experience.
Communicate meal requirements, allergies, dietary needs, and special requests to the kitchen.
Post orders correctly in the POS system for communication to the service and kitchen departments.
Help maintain cleanliness in work and guest areas by clearing, collecting, and returning food and beverage items to the proper area.
Complete closing duties, including restocking items and cleaning as needed.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
Maintain confidentiality of proprietary information and protect company assets.
Communicate clearly and professionally, and answer telephones using appropriate etiquette.
Maintain knowledge of The Post Oak and its services.
Take guest orders by phone and in person as needed, demonstrate detailed menu knowledge, and upsell additional items where appropriate.