In Room Dining - Order Taker

Marriott•Miami Beach, FL

5d•Onsite

About The Position

This position involves taking room service orders over the phone, answering questions about menu selections, and coordinating with kitchen staff. The role also requires answering guest inquiries about wine selections, logging callback information for orders, and notifying guests and management of any service delays. Additionally, the Order Taker must communicate special meal requirements, allergies, and dietary needs to the kitchen, maintain the cleanliness of work areas, and process transactions and payments using the MICROS system. The role also includes completing closing reports and MICROS reports. The position requires adherence to all company policies and procedures, including safety and security protocols, and reporting any accidents or unsafe conditions. Maintaining a professional appearance, ensuring confidentiality, and protecting company assets are also key aspects of the role. The Order Taker is expected to provide excellent guest service by welcoming and acknowledging guests, anticipating their needs, assisting individuals with disabilities, and expressing genuine appreciation. Effective communication, both verbally and over the phone, is essential, as is fostering positive working relationships and supporting team goals. Ensuring quality expectations and standards are met is also a responsibility. The role requires the ability to stand, sit, or walk for extended periods and to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Performing other reasonable job duties as requested by Supervisors is also part of the role.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Take room service orders over the phone.
Answer questions on menu selections, and check with kitchen staff.
Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
Place and log call back for room service order.
Notify guests and management of delays in service delivery.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Maintain cleanliness of work areas throughout the day.
Record transaction in MICROS system at time of order.
Complete all closing reports, including MICROS reports.
Process all payment methods.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.