In Room Dining Order Taker

Marriott•Naples, FL

1d•$19 - $20

About The Position

The In Room Dining Order Taker takes room service orders by phone, answers questions about menu selections and wine, and coordinates with kitchen staff on orders and guest needs. The role records orders and transactions in MICROS, logs callbacks, communicates service delays, processes payments, and completes closing reports. The position also involves maintaining clean work areas and following service, quality, safety, security, and company standards. Associates are expected to welcome guests, address their needs, communicate professionally, maintain confidentiality, protect company assets, and work positively with colleagues. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Take room service orders over the phone and answer questions about menu selections.
Check with kitchen staff as needed and communicate additional meal requirements, allergies, dietary needs, and special requests.
Answer guest questions or concerns regarding the origin, vintage, and style of wines.
Place and log callbacks for room service orders.
Notify guests and management of delays in service delivery.
Maintain cleanliness of work areas throughout the day.
Record transactions in the MICROS system at the time of order.
Complete closing reports, including MICROS reports.
Process all payment methods.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete required safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak clearly and professionally, use appropriate telephone etiquette, and maintain positive working relationships while supporting team goals.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.