In Room Dining Order Taker - Full Time (Available to Work: Swing & Grave)
About The Position
The In Room Dining Ordertaker is responsible for answering phone calls and taking in room dining and amenity orders over the phone. This role requires excellent phone and customer service skills, good memory, attention to detail, and strong organizational and computer skills. The position involves communicating effectively with guests and co-workers, maintaining professionalism, and handling various guest situations. Shift assignments may be irregular and cover days, nights, weekends, and holidays. The role also requires the ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat, and grasp. Essential functions include the ability to communicate in English, use writing implements, and work in a high-pressure environment.
Requirements
- Minimum of 6 months’ experience as an Order Taker in high volume and/or Room Service environments
- Ability to effectively communicate with guests, co-workers and management
- High School Diploma or equivalent
- Ability to effectively communicate in English
- Ability to use writing implements and small workstation areas
- Ability to handle all types of guest related situations
- Ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp
- Ability to bend to speak through window opening waist high and into microphone chest high
- Must be able to walk and stand for entire shift
- Ability to work in a high-pressure environment
Responsibilities
- Dispatching in room dining orders and amenity orders to servers
- Up sell and promote items
- Answer guest questions regarding Food & Beverage Menu
- Responsible for inputting order into point of sales system in a timely manner
- Responsible for closing all open checks to the appropriate account
- Performs all other related and compatible duties as assigned.
Benefits
- Free meal on shift
- Training & Development
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Free Parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
