In Room Dining Order Taker
About The Position
Courteously and efficiently answer In Room Dining phones, take and input guest and resident orders, ensure orders are received by Servers, and settle checks in the P.O.S. system according to hotel specifications. Process payments in accordance with accounting requirements and maintain accountability for all financial transactions. The role requires complete knowledge of departmental service standards, equipment, menus and beverages, guest and resident room information, hotel activities, and manual and point-of-sale procedures. The Order Taker also supports service readiness, guest satisfaction, order accuracy and timely delivery, and assists and oversees Room Service staff as specified by departmental standards. The position includes cashiering and end-of-shift duties, such as settling checks, documenting tips, completing reports, balancing and securing the bank, and handing over business status and follow-up actions to the next Order Taker/Cashier or Supervisor.
Responsibilities
- Answer In Room Dining phones courteously and efficiently and take and enter guest and resident food and beverage orders using suggestive selling techniques and departmental standards.
- Ensure each order includes the correct guest or resident name and room number, is received by Servers, and is set up and delivered in a timely manner.
- Resolve guest complaints and accommodate requests for change courteously.
- Maintain knowledge of departmental policies and service procedures, equipment, beverage and menu details, room layouts and numbers, hotel activity, and manual and point-of-sale procedures.
- Comply with state liquor regulations, particularly those concerning service to minors and intoxicated persons and drunk driving.
- Obtain and secure the assigned bank, ensure contracted monies are accurate, and obtain change appropriate to the expected business level.
- Set up and maintain an organized, clean workstation with the required supplies, forms and resources; report shortages and address readiness deficiencies with relevant personnel.
- Access and use the Point of Sale system, restock journal tape and change ribbons as needed, and follow manual check and Accounting procedures when the system is down.
- Ensure authorization for room charges and process all payment methods in accordance with Accounting procedures and policies.
- Input amenity charges and coordinate their delivery with Servers; organize, enter and distribute advance orders and door knob menu orders according to departmental procedures.
- Organize and document pickup of dirty trays and tables and direct staff as needed to retrieve them.
- Assist and oversee Room Service staff in their job functions as specified in departmental standards.
- Settle checks opened under the employee’s identification number and settle Servers’ checks before leaving; report open checks to the Room Service Supervisor or Manager.
- Complete designated closing reports, document and pay out tips in accordance with Accounting and legal requirements, count and secure the bank, complete cashier reports, and balance and drop receipts according to specifications.
- Review business status and follow-up actions with the oncoming Order Taker/Cashier or Supervisor.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
