In-Room Dining Order Taker (Part Time) - Pendry Chicago
About The Position
The In-Room Dining Order Taker supports the In-Room Dining department by responding to guest calls and digital requests, taking orders, and helping create personalized guest experiences. The role provides menu recommendations and information about ingredients, allergens, and dietary restrictions; enters orders and modifications into the POS system; and coordinates with kitchen and service staff to support timely preparation and delivery. It also involves upselling, processing payments, handling departmental administrative and organizational tasks, checking outgoing orders, and closing cash banks or paying out servers as needed. Additional duties may be assigned based on business needs. This is a part-time position at Pendry Chicago. The role requires a flexible schedule, including weekends and holidays, and the ability to stand and move for extended periods, lift and carry up to 50 pounds regularly, and push or pull serving equipment and carts weighing up to 200 pounds on a semi-regular basis. The stated hourly pay range is $23.50–$24.00.
Requirements
- Ability to work a flexible schedule, including weekends and holidays.
- Ability to collaborate in a team environment.
- Basic communication skills.
- Ability to stand and remain mobile for extended periods during scheduled shifts.
- Ability to lift and carry up to 50 pounds regularly and for extended periods during a shift.
- Ability to push and pull food-serving equipment and carts weighing up to 200 pounds on a semi-regular basis.
Nice To Haves
- Food and beverage experience.
Responsibilities
- Answer incoming calls and take guest orders by phone or digital platforms, including special requests.
- Recommend menu items and respond to questions about ingredients, allergens, and dietary restrictions.
- Enter orders, requests, and modifications accurately into the point-of-sale system.
- Coordinate with kitchen and service staff to support timely order preparation and delivery, taking guest preferences and timing requests into account.
- Upsell menu items, promotions, and special offerings.
- Process payments, including cash, credit cards, room charges, and applicable discounts or promotions.
- Assist with emails, supply ordering, menu and information binder updates, guest amenity traces and setup, data entry, filing, and checking outgoing orders.
- Help keep the office clean and organized.
- Close out cash banks and pay out servers as needed.
- Meet guest expectations and create memorable guest experiences.
- Perform additional duties as assigned based on business needs.
Benefits
- Free meals.
- Free uniforms and cleaning.
- Ongoing community outreach events.
- Associate events throughout the year.
- 401(k) retirement plan with company matching.
- Hotel discounts.
- Paid time off (sick time).
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
