In Room Dining Order Taker

Marriott•San Francisco, CA

23h

About The Position

Take room service orders by phone, answer questions about menu selections and wines, and coordinate with kitchen staff. Log callback requests, notify guests and management about service delays, and communicate meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain clean work areas, enter orders in the MICROS system, complete closing reports including MICROS reports, and process payments. Follow company and safety and security policies, report accidents and unsafe conditions, and complete required safety training and certifications. Maintain a clean, professional appearance and protect confidential information and company assets. Welcome guests according to company standards, anticipate and address service needs, assist guests with disabilities, and express appreciation. Communicate professionally by phone and with colleagues, maintain positive working relationships, support team goals, and meet quality standards. The role involves extended periods of standing, sitting, or walking and handling objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors. The role supports The Ritz-Carlton’s luxury hospitality service and its Gold Standards, including its Employee Promise, Credo, and Service Values. Marriott International is an equal opportunity employer and considers qualified applicants consistent with applicable law.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is listed as required.
No supervisory experience is listed as required.
No license or certification is listed as required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent

Responsibilities

Take room service orders over the phone and answer questions about menu selections.
Check with kitchen staff regarding guest orders.
Answer guest questions or concerns about the origin, vintage, and style of wines.
Place and log callback requests for room service orders.
Notify guests and management of delays in service delivery.
Communicate meal requirements, allergies, dietary needs, and special requests to the kitchen.
Maintain cleanliness of work areas throughout the day.
Record transactions in the MICROS system when taking orders.
Complete closing reports, including MICROS reports.
Process all payment methods.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions, and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, including answering telephones using appropriate etiquette.
Develop positive working relationships and support the team in reaching common goals.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.